Privacy Policy
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Plain-language Summary
We collect only what we need to run courses, keep your account secure, and improve content. You control your data and can request changes or deletion.
- We don’t sell your data.
- Cookies help with sign-in, preferences, and analytics.
- You can ask to see, fix, or delete your info.
- Your data may be processed in or outside Canada, with safeguards.
Scope
This policy applies to Clear Speech Training services offered in Canada and to visitors accessing our websites and learning portals from Canada.
Legal Basis in Canada
We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial private-sector laws (such as Alberta PIPA, BC PIPA, and Quebec Law 25). We follow the 10 Fair Information Principles, including accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
Data We Collect
- Account: name, email, phone
- Course usage: progress, assignments, assessment results, support messages
- Technical: device and event logs, IP address, browser and OS data, cookie identifiers
- Payment context: transaction references and billing confirmations from processors (no full card details are stored on our servers)
How We Use Data
- To deliver training and support
- To maintain security and prevent abuse
- To improve curriculum and site experience
- To comply with legal obligations and audit requirements
- To communicate important service notices and updates
Consent
We obtain meaningful consent where required. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. We will inform you of the implications of such withdrawal, which may include limited or discontinued service functionality.
Cookies
We use essential cookies for login, security, and user preferences. With your consent, we may use analytics cookies to measure engagement and improve content. You can withdraw consent anytime via your browser settings or the cookie controls in the site footer (if available). Blocking essential cookies may impair core features such as authentication.
Analytics and Service Providers
We may use Canadian or international service providers to host and process data under our instructions and with appropriate contractual and technical safeguards. These providers may access data solely to provide their services to us and are required to protect it.
Cross-border Transfers
Your personal information may be processed outside your province or outside Canada. When we transfer information internationally, we implement safeguards such as contractual clauses and access controls to protect your data. Foreign jurisdictions may have different privacy laws and access rights for authorities.
Retention
We retain data only as long as needed to provide services, meet legal requirements, or resolve disputes. We apply retention schedules and securely delete or anonymize data once it is no longer required.
Security
We employ physical, organizational, and technical measures appropriate to the sensitivity of the information, including encryption in transit, access controls, role-based permissions, and continuous monitoring. No system is perfectly secure; we mitigate risks and respond to incidents promptly.
Your Rights
You may access, correct, or request deletion of your personal information. You can also request information about our use of automated decision-making (if any), challenge compliance, and withdraw consent where applicable. We will respond to verified requests within a reasonable time.
Children
Our services are intended for individuals 16 and older. If we learn that we collected personal information from a child under 16 without appropriate consent, we will delete it.
Changes to This Policy
We may update this policy to reflect changes to our practices or applicable laws. Material changes will be announced through the service or by email where appropriate. The “Last updated” date reflects the most recent revisions.
Contact
Email: [email protected]
Phone: +1 (437) 582-1943
Privacy Officer, Clear Speech Training, Canada
Regulatory Contacts
You may also contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy regulator to file a complaint or seek guidance.